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Rider Information

Information and Regulations

Please see other pages on this site for schedules and routes for our in-town and out-of-town transportation services, including our Community Trail runs and our Mountain and River Trail runs.

While these times indicate scheduled departures, delays may occur. We reserve the right to cancel service during inclement weather at any time, without advance notice.

On all Cherokee Transit routes, riders under age 13 must travel with an adult. Riders ages 13 to 17 may ride alone with a free parent pass available from the Transit Office. Contact us for details.

Grocery items that can be safely secured in passenger’s lap are allowed. Passengers may not board with large packages or hazardous materials, only items that can be carried on and stowed securely. However, we do allow car seats, small coolers, strollers, and personal mobility devices.

We do not allow firearms on our vehicles.

Cherokee Transit is not responsible for lost or stolen passes or personal items. However, if lost items are turned in, they will be available for owner pickup at our Cherokee office for two (2) calendar weeks. After two (2) weeks items will be disposed of.

Pets are not allowed to travel on transit vehicles. However, accommodations for service animals will be made.

Cherokee Transit reserves the right to refuse transportation to passengers.

Notice of Nondiscrimination

EBCI Transit operates its programs and services without regard to race, color, national origin, sex, religion, age, and disability in accordance with Title VI of the Civil Rights Act and related statutes. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice may file a complaint with the EBCI Transit.

For more information on the EBCI Transit's civil rights program, and the procedures to file a complaint, contact 866-388-6071, (TTY 800-555-1111); or email; or visit our administrative office at 680 Acquoni Road, Cherokee, NC, 28719.

If information is needed in another language, contact: 919-508-1808 or 800-522-0453, or TDD/TTY: 800-735-2962.

A complainant may file a complaint directly with the North Carolina Department of Transportation by filing with the Office of Equal Opportunity and Workforce Services, External Civil Rights Section, 1511 Mail Service Center, Raleigh, NC 27699-1511, Attention: Title VI Nondiscrimination Program; phone: 919-508-1808 or 800-522-0453, or TDD/TTY: 800-735-2962.

A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, and 1200 New Jersey Ave., SE, Washington, DC 20590.